You might be purchasing a new laptop and have seen on-site warranty in its specifications, but you don’t know what it means.
Then don’t worry!
If you’re looking for that what is onsite warranty? or what does onsite warranty mean? then you’ve come to the right page?
In this article, we will explain the term onsite warranty in detail, as well as the difference between onsite and offsite warranty, so that you can become familiar with the term.
Without further ado, let’s get started!
What Does Onsite Warranty Mean for Laptop?
“Onsite warranty for a laptop means that in case of a software or hardware failure or malfunction, the laptop manufacturer provider will send a technician to your location (such as their home or office) to diagnose and repair the laptop on-site.”
In simple words, “the technician will come to your home or office to repair your laptop in case the laptop doesn’t work”.
This type of warranty is often known as a premium service, as it reduces the customer’s headache and saves time by eliminating the need to take their laptop to a repair center or ship it back to the manufacturer.
In summary, an onsite warranty for a laptop provides the customer with the convenience of having the laptop repaired at their location, rather than having to go through the hassle of sending it in for repair.
How Do I Claim Onsite Warranty?
If your laptop stops working and you have onsite warranty on it? How can you claim the onsite warranty?
Here, we have mentioned a step-by-step process to claim onsite warranty from the manufacturer or warranty provider:
Step 1: Contact the warranty provider
If your laptop is covered by onsite warranty, the first step is to contact the warranty provider.
For example, if you bought the laptop from an HP retailer, go to the official website of HP and find their contact information or check the warranty documentation that came with your laptop to get customer support number or email
Step 2: Tell them about your problem
When you contact the customer service of your laptop provider, you will need to tell them details about the problem you are experiencing with your laptop.
If your problem occurs due to software then technician will give some command or tips to diagnostics your system so that he can determine the cause of the issue.
Step 3: Book your appointment
If the issue cannot be resolved remotely, the support team will schedule an appointment for a technician to come to your location and fix your problem.
Step 4: Get onsite warranty repair
The technician will come to your location and repair your laptop on-site, or replace it with a new one, depending on the nature of the problem and the terms of your warranty.
Keep a note, this process is the same for all laptop provider companies whether you’re purchasing Lenovo, HP, Dell, or other brand laptops.
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What is Offsite Warranty for Laptop?
Offsite warranty is the just opposite of onsite warranty. In offsite warranty, the warranty provider repair and maintenance services for the laptop at a service center or repair facility.
Let’s make it simple to understand. Offsite warranty means that you have to go to a service center or send your laptop for repair.
For example, if your laptop creates a problem or requires some maintenance during the warranty period, you would need to send it to the service center or repair facility specified by the manufacturer or warranty provider.
What is the difference between onsite and offsite warranty?
This table will help you to easily understand about onsite and offsite warranty.
| Onsite Warranty | Offsite Warranty |
| With onsite warranty, the warranty provider sends a technician or engineer to the customer’s location to repair the laptop. | With offsite warranty, the customer has to go to a service center or send the laptop for repair. |
| In this warranty, your laptop problem may be fixed on the spot. | In this warranty, it may take 1-2 weeks to fix your problem. |
| Don’t have to search for service centers. | You have to find the service centers. |
| The repair process is not time-consuming. | Offsite warranty is a time-consuming process. |
These are the main differences between both warranties.
You can go with either of these warranties if the laptop manufacturer provides them.
How to Check Warranty on Laptop?
Well, if you have a laptop of any brand and don’t know what kind of warranty you have taken for it, then here are some general steps that you can follow.
- First, you’ve to find the the “serial number” of your laptop. This is usually found on a sticker on the bottom of the laptop or in the BIOS settings.
- Visit the laptop manufacturer’s official website and look for a “Warranty” section.
- Enter the serial number of your laptop in the appropriate field and follow the prompts to check the warranty status.
- Alternatively, In case you don’t know, how to check laptop warranty then contact with technical support of your laptop brand and provide them with your serial number to check the warranty status.
Note: Whenever you purchase a new laptop, you can check the warranty type on the manufacturer’s website (if you’re buying from website) or ask the retailer (if buying from retailer shop).
Conclusion about Onsite Warranty
I hope you understand the term ‘onsite warranty’. If you have any doubts, feel free to comment.